[{"_1":2,"_135":-5,"_136":-5},"loaderData",{"_3":4,"_28":29,"_30":31},"root",{"_5":6,"_7":-5,"_8":9},"locale","id","session","ENV",{"_10":11,"_12":13,"_14":15,"_16":17,"_18":19,"_20":21,"_22":23,"_24":25,"_26":27},"APP_ENV","production","APP_URL","https://veritask.ai","GA_MEASUREMENT_ID","G-X1BV3QBZEM","META_PIXEL_ID","4698743733686194","TIKTOK_PIXEL_IDS","D8A3HTBC77U9J3L243V0","CLARITY_PROJECT_ID","wn9rn7xb4l","AMPLITUDE_API_KEY","74a0c7cc1509a379d3647ec140dd375","MIDTRANS_CLIENT_KEY","Mid-client-hwjEU5pmwAKVMbIA","MIDTRANS_SNAP_URL","https://app.midtrans.com/snap/snap.js","routes/$locale",{"_5":6},"routes/$locale.search-engine.regulation.$regulationId",{"_32":33,"_34":35},"regulationId","c17a9ecb-49ef-4a96-ad5b-7b4c0a3d1fff","regulationData",{"_36":33,"_37":38,"_131":132,"_133":134},"regulation_id","overview",{"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_59":60,"_61":62,"_66":67,"_74":75,"_76":77,"_78":79,"_80":81,"_82":-5,"_83":84,"_85":86,"_87":-5,"_88":89,"_90":91,"_92":93,"_94":95,"_102":103,"_108":109,"_110":111,"_112":113,"_114":115,"_120":121,"_122":123,"_124":125,"_126":127,"_128":-5,"_129":130},"title","Peraturan Menteri Komunikasi dan Informatika Nomor 27 Tahun 2012 tentang Standar Kualitas Pelayanan Jasa Teleponi Dasar pada Jaringan Tetap Dengan Mobilitas Terbatas","short_title","Peraturan Menteri Komunikasi dan Informatika Nomor 27 Tahun 2012","number","27","year","2012","published_date","2012-09-07","effective_date","2013-01-01","status_id","89192b77-602e-484c-89df-4fd3166b732a","status",{"_6":52,"_55":56,"_57":58},"name","Tidak Berlaku","description","Peraturan yang sudah tidak berlaku karena dicabut, diubah, atau habis masa berlakunya","type_id","ffdfb3a4-8332-47d9-bec0-7919eb9c21e2","type",{"_6":60,"_55":63,"_64":65},"Peraturan Menteri Komunikasi dan Informatika","short_name","Permenkominfo","subjects",[68,71],{"_6":69,"_55":70,"_57":-5},"52ab02bc-b4c7-47db-becc-c90c58185c43","Standar & Pedoman Teknis",{"_6":72,"_55":73,"_57":-5},"71ca0285-cb28-441b-a353-905c82a8d497","Telekomunikasi & Dunia Digital","tags",[],"location","Kementerian Komunikasi dan Informatika","place_of_enactment","Jakarta","theme","Standar Kualitas Pelayanan Jasa Teleponi Dasar pada Jaringan Tetap Dengan Mobilitas Terbatas","subject_matter","abstract","\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n


2012
Peraturan Menteri Komunikasi dan Informatika NO. 27, BN.2012/No.961, peraturan.go.id : 16 hlm.
Peraturan Menteri Komunikasi dan Informatika TENTANG Standar Kualitas Pelayanan Jasa Teleponi Dasar pada Jaringan Tetap Dengan Mobilitas Terbatas\r\n
ABSTRAK:	\n \n \n
CATATAN:	\n \n Peraturan Menteri Komunikasi dan Informatika ini mulai berlaku pada tanggal 01 Januari 2013. \n \n

","regulatory_relationship","Peraturan ini mencabut:\n1. Peraturan Menteri Komunikasi dan Informatika Nomor 13/PER/M.KOMINFO/04/2008 tentang Standar Kualitas Pelayanan Jasa Teleponi Dasar Pada Jaringan Tetap Dengan Mobilitas Terbatas.","scope_and_parties","policy_content","Peraturan ini bertujuan untuk meningkatkan kualitas pelayanan jasa teleponi dasar pada jaringan tetap dengan mobilitas terbatas, menyesuaikan parameter standar kualitas pelayanan dengan kondisi terkini. Penyelenggara jasa wajib memenuhi standar kualitas pelayanan dan membuat Service Level Agreement (SLA) dengan penyelenggara lain untuk menjamin pemenuhan standar tersebut. Standar ini mencakup pemenuhan permohonan aktivasi, kinerja tagihan, penyelesaian keluhan umum, tingkat laporan gangguan layanan, dan service level call center. Penyelenggara juga harus memelihara rekaman data dan melaporkan pencapaian standar kualitas kepada BRTI.","transitional_provisions","1. Dengan berlakunya Peraturan Menteri ini, maka ketentuan kinerja layanan dan kinerja jaringan sebagaimana dimaksud dalam setiap izin penyelenggaraan jasa teleponi dasar pada jaringan tetap mobilitas terbatas dinyatakan tidak berlaku dan wajib mengacu pada standar kualitas pelayanan yang diatur dalam ketentuan Peraturan Menteri ini.","sanctions","1. Setiap penyelenggara jasa yang tidak memenuhi ketentuan parameter standar kualitas pelayanan sesuai tolok ukur dikenakan sanksi denda yang besarannya sesuai dengan ketentuan peraturan perundang-undangan.\n2. Sanksi denda tidak menghilangkan kewajiban penyelenggara jasa untuk memberikan kompensasi terhadap kerugian yang dialami oleh pengguna akibat kelalaian penyelenggara jasa dalam memenuhi standar kualitas pelayanan.","revokes",[96],{"_97":98,"_99":100,"_36":101},"text","Permenkominfo No. 13/PER/M.KOMINFO/4/2008 Tahun 2008 tentang Standar Kualitas Pelayanan Jasa Teleponi Dasar pada Jaringan Tetap Mobilitas Terbatas","link","https://peraturan.bpk.go.id/Details/159704/permenkominfo-no-13permkominfo42008-tahun-200","562e65ba-8a72-4a32-8c5d-8697c0403c60","revoked_by",[104],{"_97":105,"_99":106,"_36":107},"Permenkominfo No. 13 Tahun 2019 tentang Penyelenggaraan Jasa Telekomunikasi","https://peraturan.bpk.go.id/Details/203113/permenkominfo-no-13-tahun-2019","8aacd9d5-d90c-467f-acc8-1c7eed83cfa3","partially_revokes",[],"partially_revoked_by",[],"amends",[],"amended_by",[116],{"_97":117,"_99":118,"_36":119},"Permenkominfo No. 11 Tahun 2014 tentang Tata Cara Pengenaan Sanksi Administratif Berupa Denda terhadap Penyelenggara Telekomunikasi","https://peraturan.bpk.go.id/Details/161727/permenkominfo-no-11-tahun-2014","c9ec4ca4-d9e1-4b6e-bfae-dae4a5a6349a","partially_amends",[],"partially_amended_by",[],"establishes",[],"established_by",[],"constitutional_review","is_verified",false,"english_excerpt","\n

STATE GAZETTE
REPUBLIC OF INDONESIA

No.961, 2012
MINISTRY OF COMMUNICATION AND INFORMATION TECHNOLOGY.

Basic Telephony Service. Limited Mobility. Quality Standards
REGULATION OF THE MINISTER OF COMMUNICATION AND INFORMATION TECHNOLOGY
REPUBLIC OF INDONESIA
NUMBER 27 OF 2012
ABOUT
QUALITY STANDARDS OF BASIC TELEPHONY SERVICE ON
FIXED NETWORK WITH LIMITED MOBILITY

BY THE GRACE OF GOD ALMIGHTY

MINISTER OF COMMUNICATION AND INFORMATION TECHNOLOGY OF THE REPUBLIC OF INDONESIA,

\n\n \n \n

Considering:

that in order to improve the quality of service to users and follow technological advances in the provision of basic telephony services on fixed networks with limited mobility, it is necessary to adjust the parameters of service quality standards and benchmarks to current conditions;
that based on the considerations as referred to in letter a, it is necessary to stipulate a Regulation of the Minister

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