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2013
Peraturan Menteri Komunikasi dan Informatika NO. 16, BN.2013/No.610, peraturan.go.id : 14 hlm.
Peraturan Menteri Komunikasi dan Informatika TENTANG Standar Kualitas Pelayanan Jasa Teleponi Dasar pada Jaringan Bergerak Seluler\r\n
ABSTRAK:	\n \n \n
CATATAN:	\n \n Peraturan Menteri Komunikasi dan Informatika ini mulai berlaku pada tanggal 15 April 2013. \n \n

","regulatory_relationship","Peraturan ini mencabut:\n1. Peraturan Menteri Komunikasi dan Informatika Nomor 28 Tahun 2012 tentang Standar Kualitas Pelayanan Jasa Teleponi Dasar pada Jaringan Bergerak Seluler\n\nPeraturan ini mengubah:\n(-)","scope_and_parties","policy_content","Peraturan ini bertujuan untuk meningkatkan kualitas pelayanan jasa teleponi dasar pada jaringan bergerak seluler dengan menyesuaikan parameter standar kualitas pelayanan sesuai dengan kondisi dan kemajuan teknologi saat ini. Peraturan ini menetapkan kewajiban bagi penyelenggara jasa untuk memenuhi standar kualitas pelayanan, termasuk membuat perjanjian Service Level Agreement (SLA) dengan penyelenggara jasa lain. Standar yang diatur meliputi pemenuhan permohonan aktivasi, kinerja tagihan, penanganan keluhan umum pengguna, tingkat laporan gangguan layanan, dan service level call center. Penyelenggara jasa juga diwajibkan untuk menyimpan dan melaporkan data terkait pencapaian standar kualitas pelayanan kepada BRTI.","transitional_provisions","1. Dengan berlakunya Peraturan Menteri ini, maka ketentuan kinerja layanan dan kinerja jaringan sebagaimana dimaksud dalam setiap izin penyelenggaraan jasa teleponi dasar pada jaringan bergerak seluler dinyatakan tidak berlaku dan wajib mengacu pada standar kualitas pelayanan yang diatur dalam ketentuan Peraturan Menteri ini.","sanctions","1. Setiap penyelenggara jasa yang tidak memenuhi ketentuan standar kualitas pelayanan sesuai tolok ukur untuk setiap parameter dikenakan sanksi denda yang besarannya sesuai dengan ketentuan peraturan perundang-undangan.\n2. Sanksi denda tidak menghilangkan kewajiban penyelenggara jasa untuk memberikan kompensasi terhadap kerugian yang dialami oleh pengguna akibat kelalaian penyelenggara jasa dalam memenuhi standar kualitas pelayanan.","revokes",[96],{"_97":98,"_99":100,"_36":101},"text","Permenkominfo No. 28 Tahun 2012 tentang Standar Kualitas Pelayanan Jasa Teleponi Dasar pada Jaringan Bergerak Selular","link","https://peraturan.bpk.go.id/Details/156872/permenkominfo-no-28-tahun-2012","3cd4c70f-e056-4ff8-a18b-c318335c1df4","revoked_by",[104],{"_97":105,"_99":106,"_36":107},"Permenkominfo No. 13 Tahun 2019 tentang Penyelenggaraan Jasa Telekomunikasi","https://peraturan.bpk.go.id/Details/203113/permenkominfo-no-13-tahun-2019","8aacd9d5-d90c-467f-acc8-1c7eed83cfa3","partially_revokes",[],"partially_revoked_by",[],"amends",[],"amended_by",[116],{"_97":117,"_99":118,"_36":119},"Permenkominfo No. 11 Tahun 2014 tentang Tata Cara Pengenaan Sanksi Administratif Berupa Denda terhadap Penyelenggara Telekomunikasi","https://peraturan.bpk.go.id/Details/161727/permenkominfo-no-11-tahun-2014","c9ec4ca4-d9e1-4b6e-bfae-dae4a5a6349a","partially_amends",[],"partially_amended_by",[],"establishes",[],"established_by",[],"constitutional_review","is_verified",false,"english_excerpt","\n

STATE GAZETTE
REPUBLIC OF INDONESIA
MINISTRY OF COMMUNICATION AND
INFORMATICS. Service. Basic Telephony. Cellular. Quality Standard.

REGULATION OF THE MINISTER OF COMMUNICATION AND INFORMATICS
REPUBLIC OF INDONESIA
NUMBER 16 OF 2013
CONCERNING
QUALITY STANDARDS FOR BASIC TELEPHONY SERVICES ON
CELLULAR MOBILE NETWORKS

BY THE GRACE OF GOD ALMIGHTY

THE MINISTER OF COMMUNICATION AND INFORMATICS OF THE REPUBLIC OF INDONESIA,

Considering:

that in order to improve the quality of service to users and follow technological advances in the provision of basic telephony services on Cellular Mobile Networks, it is necessary to adjust the service quality standard parameters and benchmarks to the current conditions;
that based on the considerations as referred to in letter a, it is necessary to stipulate a Regulation of the Minister of Communication and Informatics regarding Quality Standards for Basic Telephony Services on Cellular Mobile

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