[{"_1":2,"_135":-5,"_136":-5},"loaderData",{"_3":4,"_28":29,"_30":31},"root",{"_5":6,"_7":-5,"_8":9},"locale","en","session","ENV",{"_10":11,"_12":13,"_14":15,"_16":17,"_18":19,"_20":21,"_22":23,"_24":25,"_26":27},"APP_ENV","production","APP_URL","https://veritask.ai","GA_MEASUREMENT_ID","G-X1BV3QBZEM","META_PIXEL_ID","4698743733686194","TIKTOK_PIXEL_IDS","D8A3HTBC77U9J3L243V0","CLARITY_PROJECT_ID","wn9rn7xb4l","AMPLITUDE_API_KEY","74a0c7cc1509a379d3647ec140dd375","MIDTRANS_CLIENT_KEY","Mid-client-hwjEU5pmwAKVMbIA","MIDTRANS_SNAP_URL","https://app.midtrans.com/snap/snap.js","routes/$locale",{"_5":6},"routes/$locale.search-engine.regulation.$regulationId",{"_32":33,"_34":35},"regulationId","c5d529fc-fb90-4077-b35a-74510ecf1649","regulationData",{"_36":33,"_37":38,"_131":132,"_133":134},"regulation_id","overview",{"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_60":61,"_62":63,"_67":68,"_78":79,"_80":81,"_82":83,"_84":85,"_86":-5,"_87":88,"_89":90,"_91":-5,"_92":93,"_94":95,"_96":97,"_98":99,"_106":107,"_112":113,"_114":115,"_116":117,"_118":119,"_120":121,"_122":123,"_124":125,"_126":127,"_128":-5,"_129":130},"title","Peraturan Menteri Perhubungan Nomor 38 Tahun 2015 tentang Standar Pelayanan Penumpang Angkutan Udara Dalam Negeri","short_title","Peraturan Menteri Perhubungan Nomor 38 Tahun 2015","number","38","year","2015","published_date","2015-02-13","effective_date","2015-05-18","status_id","89192b77-602e-484c-89df-4fd3166b732a","status",{"_55":52,"_56":57,"_58":59},"id","name","Tidak Berlaku","description","Peraturan yang sudah tidak berlaku karena dicabut, diubah, atau habis masa berlakunya","type_id","5e75b48c-9b41-41d0-9e99-54e358ec6d19","type",{"_55":61,"_56":64,"_65":66},"Peraturan Menteri Perhubungan","short_name","Permenhub","subjects",[69,72,75],{"_55":70,"_56":71,"_58":-5},"52ab02bc-b4c7-47db-becc-c90c58185c43","Standar & Pedoman Teknis",{"_55":73,"_56":74,"_58":-5},"ba8e8363-834f-45d3-85f2-9308c4bc5c62","Hak & Perlindungan Konsumen",{"_55":76,"_56":77,"_58":-5},"d67c4605-d5de-4825-91ac-8b25d478786c","Transportasi Darat, Laut & Udara","tags",[],"location","Kementerian Perhubungan","place_of_enactment","Jakarta","theme","Standar Pelayanan Penumpang Angkutan Udara Dalam Negeri","subject_matter","abstract","\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n


2015
Peraturan Menteri Perhubungan NO. 38, BN.2015/No.292, jdih.dephub.go.id : 7 hlm.
Peraturan Menteri Perhubungan TENTANG Standar Pelayanan Penumpang Angkutan Udara Dalam Negeri
ABSTRAK:	\n \n \n
CATATAN:	\n \n Peraturan Menteri Perhubungan ini mulai berlaku pada tanggal 18 Mei 2015. \n \n

","regulatory_relationship","Peraturan ini mencabut:\n1. Peraturan Menteri Perhubungan Nomor PM 49 Tahun 2012 tentang Standar Pelayanan Penumpang Kelas Ekonomi Angkutan Udara Niaga Berjadwal Dalam Negeri.","scope_and_parties","policy_content","Peraturan Menteri ini menetapkan standar pelayanan penumpang angkutan udara dalam negeri. Latar belakangnya adalah untuk memberikan perlindungan dan pelayanan yang lebih baik kepada penumpang angkutan udara, sebagaimana diamanatkan oleh Undang-Undang Nomor 1 Tahun 2009 tentang Penerbangan dan Peraturan Pemerintah Nomor 96 Tahun 2012 tentang Pelayanan Publik.\n\nKetentuan substansial dalam peraturan ini meliputi:\n- Kewajiban bagi Penyelenggara Jasa Pelayanan Penumpang Angkutan Udara (Penyelenggara Bandar Udara dan Badan Usaha Angkutan Udara Dalam Negeri) untuk menyusun dokumen standar pelayanan sesuai dengan komponen yang ada dalam Lampiran I (selama di bandar udara) dan Lampiran II (selama di dalam pesawat udara) Peraturan Menteri ini.\n- Dokumen standar pelayanan tersebut harus disetujui oleh Direktur Jenderal Perhubungan Udara.\n- Penyelenggara wajib menyusun dan menetapkan maklumat pelayanan, yang merupakan kesanggupan dan kewajiban untuk melaksanakan pelayanan sesuai standar yang ditetapkan. Maklumat pelayanan wajib dipublikasikan secara jelas dan luas.\n- Direktur Jenderal melakukan pengawasan terhadap pelaksanaan Peraturan ini.","transitional_provisions","(-)","sanctions","Penyelenggara jasa pelayanan penumpang angkutan udara dalam negeri yang melanggar ketentuan dalam Peraturan ini akan dikenakan sanksi sesuai dengan peraturan perundang-undangan yang berlaku.","revokes",[100],{"_101":102,"_103":104,"_36":105},"text","Permenhub No. 49 Tahun 2012 tentang Standar Pelayanan Penumpang Kelas Ekonomi Angkutan Udara Niaga Berjadwal Dalam Negeri","link","https://peraturan.bpk.go.id/Details/147060/permenhub-no-49-tahun-2012","2f27a4d0-40be-425c-b077-c6d642708115","revoked_by",[108],{"_101":109,"_103":110,"_36":111},"Permenhub No. 185 Tahun 2015 tentang Standar Pelayanan Penumpang Kelas Ekonomi Angkutan Udara Niaga Berjadwal Dalam Negeri","https://peraturan.bpk.go.id/Details/103646/permenhub-no-185-tahun-2015","740068f4-2f6f-4d91-babf-e04e3f975958","partially_revokes",[],"partially_revoked_by",[],"amends",[],"amended_by",[],"partially_amends",[],"partially_amended_by",[],"establishes",[],"established_by",[],"constitutional_review","is_verified",false,"english_excerpt","\n

MINISTER OF TRANSPORTATION
REPUBLIC OF INDONESIA

REGULATION OF THE MINISTER OF TRANSPORTATION OF THE REPUBLIC OF INDONESIA
NUMBER: PM 38 OF 2015
CONCERNING
PASSENGER SERVICE STANDARDS FOR DOMESTIC AIR TRANSPORT

BY THE GRACE OF GOD ALMIGHTY

MINISTER OF TRANSPORTATION OF THE REPUBLIC OF INDONESIA,

\n\n \n \n

Considering:

that to implement the provisions of Article 100 of Law Number 1 of 2009 concerning Aviation and Article 9 of Government Regulation of the Republic of Indonesia Number 96 of 2012 concerning the Implementation of Law Number 25 of 2009 concerning Public Services, in order to provide protection and services to air transport passengers, it is necessary to establish passenger service standards for domestic air transport;
that based on the considerations as referred to in letter a, it is necessary to stipulate a Regulation of the Minister of Transportation concerning Passenger

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