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2020
Peraturan Kepala Badan Narkotika Nasional NO. 9, https://jdih.bnn.go.id/: 9 HLM
Peraturan Kepala Badan Narkotika Nasional TENTANG Standar Pelayanan Pusat Laboratorium Narkotika
ABSTRAK:	\n \n \n
CATATAN:	\n \n Peraturan Kepala Badan Narkotika Nasional ini mulai berlaku pada tanggal 21 September 2020. \n \n

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Peraturan Kepala Badan Narkotika Nasional ini mengatur tentang Standar Pelayanan Pusat Laboratorium Narkotika. Latar belakang dari peraturan ini adalah untuk memberikan kepastian, meningkatkan kualitas dan kinerja pelayanan di bidang Pencegahan dan Pemberantasan Penyalahgunaan dan Peredaran Gelap Narkotika dan Prekursor Narkotika. Tujuan dari peraturan ini adalah untuk mewujudkan pelayanan yang berkualitas, cepat, mudah, terjangkau, dan terukur.

Ketentuan substansial dalam peraturan ini mencakup:

Jenis pelayanan yang disediakan oleh Pusat Laboratorium Narkotika, meliputi pengujian, pembinaan layanan, mutu laboratorium, riset laboratorium, dan ketatausahaan.
Komponen standar pelayanan yang meliputi penyampaian pelayanan (persyaratan, sistem, mekanisme, prosedur, jangka waktu pelayanan, biaya/tarif, produk pelayanan, dan penanganan) dan pengelolaan pelayanan (dasar hukum, sarana dan prasarana, kompetensi pelaksana, pengawasan internal, jumlah pelaksana, jaminan pelayanan, jaminan keamanan dan keselamatan pelayanan, dan evaluasi).
Proses penyusunan standar pelayanan yang melibatkan pihak terkait seperti masyarakat dan penyidik.
Penerapan standar pelayanan yang dilakukan melalui internalisasi dan sosialisasi, serta integrasi pada perencanaan program, pelaksanaan kegiatan, penganggaran, dan pemantauan dan evaluasi.
Penyusunan, penetapan, dan publikasi Maklumat Pelayanan yang berisi janji dan kesanggupan untuk melaksanakan pelayanan sesuai standar, memberikan pelayanan sesuai kewajiban, dan bersedia menerima sanksi jika pelayanan tidak sesuai standar.
Pelaksanaan pemantauan dan evaluasi terhadap kinerja pelayanan secara berkala melalui analisis dokumen, survei, wawancara, dan observasi.

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REGULATION OF THE HEAD OF THE NATIONAL NARCOTICS BOARD
REPUBLIC OF INDONESIA
NUMBER 9 OF 2020
CONCERNING
SERVICE STANDARDS OF THE NARCOTICS LABORATORY CENTER

BY THE GRACE OF GOD ALMIGHTY

HEAD OF THE NATIONAL NARCOTICS BOARD,

Considering:

that to provide certainty, improve the quality and performance of services in accordance with the needs of the community and in line with the capabilities of the organizers so as to gain public trust in the field of Prevention and Eradication of Abuse and Illicit Trafficking of Narcotics and Narcotics Precursors, the Narcotics Laboratory Center as a work unit providing public services within the National Narcotics Board has been certified ISO/IEC17025:2017 on the elements of the Laboratory Service Standards component;
that the elements of the Laboratory Service Standards component, in addition to being internationally certified, need to be elaborated with other service components in

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