[{"_1":2,"_125":-5,"_126":-5},"loaderData",{"_3":4,"_28":29,"_30":31},"root",{"_5":6,"_7":-5,"_8":9},"locale","en","session","ENV",{"_10":11,"_12":13,"_14":15,"_16":17,"_18":19,"_20":21,"_22":23,"_24":25,"_26":27},"APP_ENV","production","APP_URL","https://veritask.ai","GA_MEASUREMENT_ID","G-X1BV3QBZEM","META_PIXEL_ID","4698743733686194","TIKTOK_PIXEL_IDS","D8A3HTBC77U9J3L243V0","CLARITY_PROJECT_ID","wn9rn7xb4l","AMPLITUDE_API_KEY","74a0c7cc1509a379d3647ec140dd375","MIDTRANS_CLIENT_KEY","Mid-client-hwjEU5pmwAKVMbIA","MIDTRANS_SNAP_URL","https://app.midtrans.com/snap/snap.js","routes/$locale",{"_5":6},"routes/$locale.search-engine.regulation.$regulationId",{"_32":33,"_34":35},"regulationId","b5a6a29d-3b49-4bfb-9397-08069df9dd9f","regulationData",{"_36":33,"_37":38,"_121":122,"_123":124},"regulation_id","overview",{"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_60":61,"_62":63,"_67":68,"_72":73,"_74":75,"_76":77,"_78":79,"_80":-5,"_81":82,"_83":84,"_85":-5,"_86":87,"_88":89,"_90":91,"_92":93,"_94":95,"_102":103,"_104":105,"_106":107,"_108":109,"_110":111,"_112":113,"_114":115,"_116":117,"_118":-5,"_119":120},"title","Peraturan Komisi Nasional Hak Asasi Manusia Nomor 1 Tahun 2016 tentang Standar Operasional Prosedur Pelaksanaan Pelayanan Pengaduan","short_title","Peraturan Komisi Nasional Hak Asasi Manusia Nomor 1 Tahun 2016","number","1","year","2016","published_date","2016-03-02","effective_date","2016-11-29","status_id","89192b77-602e-484c-89df-4fd3166b732a","status",{"_55":52,"_56":57,"_58":59},"id","name","Tidak Berlaku","description","Peraturan yang sudah tidak berlaku karena dicabut, diubah, atau habis masa berlakunya","type_id","638e12a1-56b0-4eb6-adfd-32350ec18d0d","type",{"_55":61,"_56":64,"_65":66},"Peraturan Komisi Nasional Hak Asasi Manusia","short_name","Peraturan Komnas HAM","subjects",[69],{"_55":70,"_56":71,"_58":-5},"52ab02bc-b4c7-47db-becc-c90c58185c43","Standar & Pedoman Teknis","tags",[],"location","Komisi Nasional Hak Asasi Manusia","place_of_enactment","Jakarta","theme","Standar Operasional Prosedur Pelaksanaan Pelayanan Pengaduan","subject_matter","abstract","\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n


2016
Peraturan Komisi Nasional Hak Asasi Manusia NO. 1, BN.2016/No. 1822, peraturan.go.id : 50 hlm.
Peraturan Komisi Nasional Hak Asasi Manusia TENTANG Standar Operasional Prosedur Pelaksanaan Pelayanan Pengaduan
ABSTRAK:	\n \n \n
CATATAN:	\n \n Peraturan Komisi Nasional Hak Asasi Manusia ini mulai berlaku pada tanggal 29 November 2016. \n \n

","regulatory_relationship","Peraturan ini tidak mencabut atau mengubah peraturan lain.","scope_and_parties","policy_content","Peraturan Komisi Nasional Hak Asasi Manusia (Komnas HAM) Nomor 1 Tahun 2016 tentang Standar Operasional Prosedur Pelaksanaan Pelayanan Pengaduan bertujuan untuk meningkatkan ketertiban dan kualitas pelayanan pengaduan serta pengelolaan arsip pengaduan. Latar belakang peraturan ini adalah untuk melaksanakan tugas Komnas HAM dalam menerima laporan dan pengaduan terkait pelanggaran hak asasi manusia, sebagaimana diamanatkan oleh Undang-Undang Nomor 39 Tahun 1999 tentang Hak Asasi Manusia.\n\nKetentuan substansial dalam peraturan ini mencakup:\n\nProsedur penerimaan pengaduan melalui berbagai cara, termasuk tatap muka, telepon, faksimili, surat elektronik, surat, dan audiensi.\nTata tertib bagi pengadu.\nProses pemeriksaan kelengkapan berkas pengaduan, analisis, klasifikasi, dan pemilahan berkas.\nPengelolaan arsip pengaduan, termasuk alih media, unggah data, dan distribusi berkas.\nProsedur permintaan data pengaduan.\nPengolahan berkas pengaduan di Subbagian Arsip Pengaduan.\nLayanan informasi arsip pengaduan, termasuk peminjaman, pengembalian, dan permintaan informasi.\nKeamanan informasi dan akses informasi arsip pengaduan.\nPenyusutan arsip pengaduan.\nPelaporan kinerja dan kasus.\nKode etik pelayanan pengaduan.","transitional_provisions","(-)","sanctions","Pelanggaran tata tertib pengadu dapat dikenakan sanksi:\n\n teguran atau peringatan lisan;\n tindakan tegas berupa pengusiran oleh Petugas Keamanan Komnas HAM atau aparat Kepolisian; dan\n Pengadu yang melakukan tindak pidana dapat dilaporkan dan diproses secara pidana.","revokes",[],"revoked_by",[96],{"_97":98,"_99":100,"_36":101},"text","Peraturan Komnas HAM No. 1 Tahun 2024 tentang Pelayanan Pengaduan Komisi Nasional Hak Asasi Manusia","link","https://peraturan.bpk.go.id/Details/299986/peraturan-komnas-ham-no-1-tahun-2024","262657c1-f589-420f-8649-ce6a394cff88","partially_revokes",[],"partially_revoked_by",[],"amends",[],"amended_by",[],"partially_amends",[],"partially_amended_by",[],"establishes",[],"established_by",[],"constitutional_review","is_verified",false,"english_excerpt","\n

STATE GAZETTE
REPUBLIC OF INDONESIA
No.1822, 2016
KOMNASHAM. SOP Pelayanan Pengaduan.

REGULATION OF THE NATIONAL HUMAN RIGHTS COMMISSION
REPUBLIC OF INDONESIA
NUMBER 1 OF 2016
ON
STANDARD OPERATIONAL PROCEDURE FOR IMPLEMENTATION OF
COMPLAINT SERVICES

WITH THE BLESSINGS OF GOD ALMIGHTY

THE CHAIRMAN OF THE NATIONAL HUMAN RIGHTS COMMISSION OF THE REPUBLIC OF INDONESIA,

Considering / Whereas :

that based on Law Number 39 of 1999 on Human Rights, the National Human Rights Commission is an independent institution that in carrying out its duties and authorities can receive reports and oral or written complaints from every person and or group of people who have strong reasons that their human rights have been violated;
that for the smooth and orderly implementation of the tasks as referred to in letter a, it is necessary to regulate the complaint service procedure of the National Human Rights Commission;
that based on the

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