[{"_1":2,"_116":-5,"_117":-5},"loaderData",{"_3":4,"_28":29,"_30":31},"root",{"_5":6,"_7":-5,"_8":9},"locale","id","session","ENV",{"_10":11,"_12":13,"_14":15,"_16":17,"_18":19,"_20":21,"_22":23,"_24":25,"_26":27},"APP_ENV","production","APP_URL","https://veritask.ai","GA_MEASUREMENT_ID","G-X1BV3QBZEM","META_PIXEL_ID","4698743733686194","TIKTOK_PIXEL_IDS","D8A3HTBC77U9J3L243V0","CLARITY_PROJECT_ID","wn9rn7xb4l","AMPLITUDE_API_KEY","74a0c7cc1509a379d3647ec140dd375","MIDTRANS_CLIENT_KEY","Mid-client-hwjEU5pmwAKVMbIA","MIDTRANS_SNAP_URL","https://app.midtrans.com/snap/snap.js","routes/$locale",{"_5":6},"routes/$locale.search-engine.regulation.$regulationId",{"_32":33,"_34":35},"regulationId","cf64fbca-11c9-4e4e-9743-77c8b45f31b5","regulationData",{"_36":33,"_37":38,"_112":113,"_114":115},"regulation_id","overview",{"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_59":60,"_61":62,"_66":67,"_71":72,"_73":74,"_75":76,"_77":78,"_79":-5,"_80":81,"_82":83,"_84":-5,"_85":86,"_87":83,"_88":83,"_89":90,"_91":92,"_93":94,"_95":96,"_97":98,"_99":100,"_101":102,"_103":104,"_105":106,"_107":108,"_109":-5,"_110":111},"title","Peraturan Kepala Badan Meteorologi, Klimatologi, dan Geofisika Nomor 13 Tahun 2016 tentang Pedoman Penanganan Pengaduan Masyarakat di Lingkungan Badan Meteorologi, Klimatologi, dan Geofisika","short_title","Peraturan Kepala Badan Meteorologi, Klimatologi, dan Geofisika Nomor 13 Tahun 2016","number","13","year","2016","published_date","2016-12-05","effective_date","2017-01-09","status_id","3611a577-44a0-41ad-986d-7457e14f52ff","status",{"_6":52,"_55":56,"_57":58},"name","Berlaku","description","Peraturan yang masih berlaku dan memiliki kekuatan hukum yang mengikat","type_id","1cad93a2-2d7d-4875-a526-9eccea5582b2","type",{"_6":60,"_55":63,"_64":65},"Peraturan Kepala Badan Meteorologi, Klimatologi, dan Geofisika","short_name","Perka BMKG","subjects",[68],{"_6":69,"_55":70,"_57":-5},"a3c8f203-62f2-47fa-bb81-22685d3d2105","Perizinan & Pelayanan Publik","tags",[],"location","Badan Meteorologi, Klimatologi, dan Geofisika","place_of_enactment","Jakarta","theme","Pedoman Penanganan Pengaduan Masyarakat di Lingkungan Badan Meteorologi, Klimatologi, dan Geofisika","subject_matter","abstract","\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Pedoman - Penanganan - Pengaduan Masyarakat - Badan Meteorologi, Klimatologi, dan Geofisika
2016
Peraturan Kepala Badan Meteorologi, Klimatologi, dan Geofisika NO. 13, BN 2017 (70) : 16 hlm.; jdih.bmkg.go.id
Peraturan Kepala Badan Meteorologi, Klimatologi, dan Geofisika TENTANG Pedoman Penanganan Pengaduan Masyarakat di Lingkungan Badan Meteorologi, Klimatologi, dan Geofisika
ABSTRAK:	\n \n Dalam rangka mewujudkan pemerintahan yang bersih dan bebas korupsi, kolusi, dan nepotisme guna mendukung penyelenggaraan negara yang transparan, efektif dan efisien, akuntabel serta dapat dipertanggungjawabkan, perlu melakukan penangangan terhadap pengaduan masyarakat dalam memberikan pelayanan di lingkungan Badan Meteorologi, Klimatologi, dan Geofisika. \n Dasar hukum Perka BMKG ini adalah UU Nomor 28 Tahun 1999; UU Nomor 14 Tahun 2008; UU Nomor 25 Tahun 2009; UU Nomor 31 Tahun 2009; PP Nomor 68 Tahun 1999; PP Nomor 71 Tahun 2000; PP Nomor 11 Tahun 2016; Perpres Nomor 61 Tahun 2008; Perpres Nomor 76 Tahun 2013; Permen PAN RB Nomor Per/05/M.PAN/4/2009; dan Perka BMKG Nomor 3 Tahun 2016. \n Perka BMKG ini mengatur mengenai penangangan pengaduan masyarakat di lingkungan Badan Meteorologi, Klimatologi, dan Geofisika. Ruang lingkup Peraturan Kepala Badan ini meliputi: a. ruang lingkup dan tujuan; b. asas; c. Tim Penanganan Pengaduan Masyarakat; dan d. mekanisme penanganan Pengaduan Masyarakat. ujuan Peraturan Kepala Badan ini untuk memberikan pedoman Penanganan Pengaduan Masyarakat yang cepat, tepat, dan dapat dipertanggungjawabkan di lingkungan Badan. \n \n
CATATAN:	\n \n Peraturan Kepala Badan Meteorologi, Klimatologi, dan Geofisika ini mulai berlaku pada tanggal 09 Januari 2017. \n Lampiran file: 16 hlm. \n \n

","regulatory_relationship","(-)","scope_and_parties","policy_content","

Peraturan Kepala Badan Meteorologi, Klimatologi, dan Geofisika ini mengatur tentang pedoman penanganan pengaduan masyarakat di lingkungan BMKG. Latar belakangnya adalah untuk mewujudkan pemerintahan yang bersih dan bebas dari KKN, serta mendukung penyelenggaraan negara yang transparan, efektif, efisien, akuntabel, dan dapat dipertanggungjawabkan.

Ketentuan substansial dalam peraturan ini mencakup:

Definisi pengaduan masyarakat dan penanganan pengaduan masyarakat.
Pembentukan Tim Penanganan Pengaduan Masyarakat yang terdiri dari unsur kepegawaian, pengawasan, hukum, dan unit kerja lainnya.
Asas-asas penanganan pengaduan masyarakat, seperti kepastian hukum, transparansi, koordinasi, efektivitas dan efisiensi, akuntabilitas, obyektivitas, proporsionalitas, dan kerahasiaan.
Mekanisme penanganan pengaduan masyarakat, mulai dari penerimaan, pencatatan, penelaahan, pemeriksaan, penyelesaian, hingga pelaporan hasil penyelesaian.
Etika Tim Penanganan Pengaduan Masyarakat terhadap pelapor dan terlapor.

Peraturan ini mengatur bahwa masyarakat dapat menyampaikan pengaduan secara langsung atau tidak langsung. Tim wajib menerima, mencatat, menelaah, memeriksa, menyelesaikan, dan melaporkan hasil penyelesaian pengaduan. Pengaduan dikelompokkan berdasarkan kadar pengawasan dan ditindaklanjuti sesuai dengan kategori tersebut. Penanganan pengaduan harus diselesaikan paling lama 60 hari setelah surat pengaduan diterima.

","transitional_provisions","sanctions","revokes",[],"revoked_by",[],"partially_revokes",[],"partially_revoked_by",[],"amends",[],"amended_by",[],"partially_amends",[],"partially_amended_by",[],"establishes",[],"established_by",[],"constitutional_review","is_verified",false,"english_excerpt","\n

METEOROLOGICAL, CLIMATOLOGICAL, AND GEOPHYSICAL AGENCY

REGULATION
OF THE HEAD OF THE METEOROLOGICAL, CLIMATOLOGICAL, AND GEOPHYSICAL AGENCY
NUMBER 13 OF 2016
on
GUIDELINES FOR HANDLING PUBLIC COMPLAINTS WITHIN THE
METEOROLOGICAL, CLIMATOLOGICAL, AND GEOPHYSICAL AGENCY

WITH THE BLESSINGS OF GOD ALMIGHTY

THE HEAD OF THE METEOROLOGICAL, CLIMATOLOGICAL, AND GEOPHYSICAL AGENCY,

\n\n \n \n

Considering / Whereas:

that in order to realize a clean government and free from corruption, collusion, and nepotism in order to support the implementation of a transparent, effective and efficient, accountable and accountable state, it is necessary to handle public complaints in providing services within the Meteorological, Climatological, and Geophysics Agency;
that based on the considerations as referred to in letter a, it is necessary to stipulate a Regulation of the Head of the Meteorological,

","pdf_url","/proxy/pdf?id=cf64fbca-11c9-4e4e-9743-77c8b45f31b5","actionData","errors"]