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2019
Peraturan Menteri Kesehatan NO. 33, BN.2019/NO.1050, PERATURAN.GO.ID : 14 HLM
Peraturan Menteri Kesehatan TENTANG Panduan Perilaku Interaksi Pelayanan Publik di Lingkungan Kementerian Kesehatan
ABSTRAK:	\n \n \n
CATATAN:	\n \n Peraturan Menteri Kesehatan ini mulai berlaku pada tanggal 13 September 2019. \n \n

","regulatory_relationship","Peraturan Menteri Kesehatan Nomor 64 Tahun 2015 tentang Organisasi dan Tata Kerja Kementerian Kesehatan sebagaimana telah diubah dengan Peraturan Menteri Kesehatan Nomor 30 Tahun 2018 tentang Perubahan atas Peraturan Menteri Kesehatan Nomor 64 Tahun 2015 tentang Organisasi dan Tata Kerja Kementerian Kesehatan.","scope_and_parties","policy_content","Peraturan Menteri ini mengatur tentang Panduan Perilaku Interaksi Pelayanan Publik di lingkungan Kementerian Kesehatan. Tujuannya adalah untuk meningkatkan kualitas pelayanan publik dengan mengatur perilaku pemberi pelayanan dalam berinteraksi dengan penerima layanan. Panduan ini berlaku bagi seluruh Pegawai ASN pada Satuan Kerja yang menyelenggarakan pelayanan publik di lingkungan Kementerian Kesehatan, terutama pada Rumah Sakit, Kantor Kesehatan Pelabuhan (KKP), Politeknik Kesehatan (Poltekkes), Unit Pelayanan Terpadu pada kantor pusat, Balai Besar dan Balai Teknik Kesehatan Lingkungan dan Pengendalian Penyakit (BBTKLPP/BTKLPP), Balai Besar Kesehatan Paru Masyarakat (BBKPM), Balai Kesehatan Mata Masyarakat (BKMM), Balai Besar Laboratorium Kesehatan (BBLK), Balai/Loka Pengamanan Fasilitas Kesehatan (BPFK/LPFK), Unit Pelayanan Kesehatan (UPK), Balai Besar/Balai/Loka Penelitian dan Pengembangan, Balai Besar/Balai Pelatihan Kesehatan, Balai Kesehatan Olahraga Masyarakat (BKOM), dan Balai Kesehatan Tradisional Masyarakat (BKTM). Prinsip-prinsip yang harus dijunjung tinggi meliputi penggunaan sudut pandang penerima layanan, penyediaan informasi yang relevan dan mudah diakses, menciptakan kesan positif, mengupayakan solusi, mendorong konsistensi mutu, memantau pelaksanaan layanan, memberikan manfaat lebih, dan menjadikan layanan prima sebagai budaya kerja. Setiap Pegawai ASN wajib berpakaian sesuai standar, datang tepat waktu, menerima penerima layanan dengan ramah, fokus pada penerima layanan, mengangkat telepon dengan cepat, memberikan perhatian penuh, mengupayakan solusi, memberi kesempatan bertanya, mengetahui peta area, menunjuk dengan sopan, memberi informasi dengan jelas, meminta izin saat memeriksa dokumen, tidak menerima imbalan, menegur pelanggaran tata tertib, mengakhiri interaksi dengan positif, mengupayakan kenyamanan, berkoordinasi, dan melaksanakan SOP. Pimpinan Satuan Kerja bertanggung jawab menyediakan fasilitas pendukung yang memadai. Pembinaan dan pengawasan dilakukan melalui sosialisasi, pendidikan dan pelatihan, penataan pegawai, serta monitoring dan evaluasi.","transitional_provisions","(-)","sanctions","revokes",[],"revoked_by",[],"partially_revokes",[],"partially_revoked_by",[],"amends",[],"amended_by",[],"partially_amends",[],"partially_amended_by",[],"establishes",[],"established_by",[],"constitutional_review","is_verified",false,"english_excerpt","\n

STATE GAZETTE
REPUBLIC OF INDONESIA

MOH. Guideline for Public Service Interaction Behavior
Public Service.
No.1050, 2019

REGULATION OF THE MINISTER OF HEALTH OF THE REPUBLIC OF INDONESIA
NUMBER 33 OF 2019
CONCERNING
GUIDELINES FOR PUBLIC SERVICE INTERACTION BEHAVIOR
WITHIN THE MINISTRY OF HEALTH

BY THE GRACE OF GOD ALMIGHTY

THE MINISTER OF HEALTH OF THE REPUBLIC OF INDONESIA,

\n\n \n \n

Considering:

that in order to improve the quality of public services within the Ministry of Health, it is necessary to regulate the behavior of service providers in interacting with public service recipients so as to create satisfaction for public service recipients and increase public trust in public services within the Ministry of Health;
that based on the considerations as referred to in letter a, it is necessary to stipulate a Regulation of the Minister of Health concerning Guidelines for Public Service

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