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pengaduan pelayanan publik
2023
Peraturan Walikota (PERWALI) NO. 5, BD.2023/NO.5
Peraturan Walikota (PERWALI) TENTANG Pedoman Pengelolaan Pengaduan Pelayanan Publik
ABSTRAK:	\n \n bahwa sebagai upaya untuk meningkatkan kualitas\r\npelayanan publik sesuai dengan asas-asas umum\r\npemerintahan dan untuk memberi perlindungan bagi setiap\r\nwarga negara dari penyalahgunaan wewenang\r\npenyelenggaraan pelayanan publik, diperlukan pengelolaan\r\npengaduan pelayanan publik dan pengaturan hukum yang\r\nmengaturnya; bahwa dengan ditetapkannya Peraturan Menteri\r\nPendayagunaan Aparatur Negara dan Reformasi Birokrasi\r\nNomor 46 Tahun 2020 tentang Road Map Pengembangan\r\nSistem Pelayanan Pengaduan Publik Nasional Tahun 2020-2024,\r\nmaka dipandang perlu meninjau kembali Peraturan Wali Kota\r\nSemarang Nomor 34 Tahun 2017 tentang Pedoman Pengelolaan\r\nPengaduan Masyarakat tentang Pelayanan Publik; bahwa berdasarkan pertimbangan sebagaimana dimaksud\r\npada huruf a dan huruf b, maka perlu membentuk Peraturan\r\nWali Kota Semarang tentang Pedoman Pengelolaan\r\nPengaduan Pelayanan Publik; \r\n \n Undang- Undang Nomor 16 Tahun 1950; Undang-Undang Nomor 28 Tahun 1999; Undang-Undang Nomor 14 Tahun 2008; Undang-Undang Nomor 25 Tahun 2009; Undang-Undang Nomor 12 Tahun 2011; Undang-Undang Nomor 5 Tahun 2014; Undang-Undang Nomor 23 Tahun 2014; Peraturan Pemerintah Nomor 16 Tahun 1976; Peraturan Pemerintah Nomor 50 Tahun 1992; Peraturan Pemerintah Nomor 96 Tahun 2012; Peraturan Pemerintah Nomor 18 Tahun 2016; Peraturan Pemerintah Nomor 12 Tahun 2017; Peraturan Presiden Nomor 76 Tahun 2013; Peraturan Presiden Nomor 87 Tahun 2014; Peraturan Daerah Kota Semarang Nomor 11 Tahun 2016; Peraturan Daerah Kota Semarang Nomor 14 Tahun 2016; Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 46 Tahun 2020; Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 62 tahun 2018; Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor Per/05/M.PAN/4/2009;\r\n \n Di dalam Peraturan Walikota ini diatur tentang:\r\nBab I Ketentuan Umum\r\nBab II Kanal Pengaduan Pelayanan Publik\r\nBab III Mekanisme Pengaduan Pelayanan Publik\r\nBab IV Pengelola Pengaduan\r\nBab V Pembiayaan\r\nBab VI Ketentuan Penutup \n \n
CATATAN:	\n \n Peraturan Walikota (PERWALI) ini mulai berlaku pada tanggal 07 Februari 2023. \n Peraturan Wali Kota Semarang Nomor 34 Tahun 2017 dicabut. \n 13 hlm \n \n

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