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PEDOMAN –STANDAR PELAYANAN –KEMENTERIAN KEUANGAN
2021
Peraturan Menteri Keuangan (PMK) NO. 46/PMK.01/2021, BN.2021/NO. 509, https:jdih.kemenkeu.go.id : 15 Hlm
Peraturan Menteri Keuangan (PMK) TENTANG Pedoman Standar Pelayanan di Lingkungan Kementerian Keuangan
ABSTRAK:	\n \n Bahwa untuk menyelenggarakan pelayanan publik yang efektif dan efisien sesuai dengan ruang lingkup tugas dan fungsi serta asas tata kelola pemerintahan yang baik, telah ditetapkan pedoman tentang penyusunan, penetapan, dan penerapan standar pelayanan di lingkungan Kementerian Keuangan dalam Permenkeu RI 88/PMK.01/2013 tentang Penyusunan, Penetapan, dan Penerapan Standar Pelayanan di Lingkungan Kementerian Keuangan. Dengan adanya dinamika perkembangan penyelenggaraan pelayanan publik di lingkungan Kementerian Keuangan, perlu menetapkan Peraturan Menteri Keuangan tentang Pedoman Standar Pelayanan di Lingkungan Kementerian Keuangan.\r\n \n Pasal 17 ayat (3) UUD Tahun 1945, UU 39 Tahun 2008 (LN Tahun 2008 No. 166, TLN No. 4916), UU 25 Tahun 2009 (LN Tahun 2009 No. 112, TLN No. 5038), PP96 Tahun 2012 (LN Tahun 2012No. 215, TLN No. 5357), Perpres 57 Tahun 2020 (LN Tahun 2020 No. 98), Permenkeu RI 217/PMK.01/2018 (BN Tahun 2018 No. 1862) sebagaimana telah beberapa kali diubah terakhir dengan Permenkeu RI 229/PMK.01/2019 (BN Tahun 2019 No. 1745). \n Standar pelayanan disusun dengan memperhatikan prinsip sederhana, partisipatif, akuntabel, berkelanjutan, transparansi, keadilan dan inklusifitas, dan responsif dalam pemberian Pelayanan Publik. Standar Pelayanan meliputi komponen Standar Pelayanan yang terdiri atas komponen Standar Pelayanan yang terkait dengan proses penyampaian pelayanan (service delivery) dan komponen Standar Pelayanan yang terkait dengan proses pengelolaan pelayanan (manufacturing). Setiap unit Eselon I dan unit organisasi non Eselon yang berkedudukan di bawah dan bertanggung jawab kepada Menteri Keuangan harus menyusun Standar Pelayanan di lingkungan unit masingmasing. Organisasi Penyelenggara Pelayanan Publik harus menetapkan Maklumat Pelayanan sebelum menerapkan Standar Pelayanan. Maklumat Pelayanan ditandatangani oleh pimpinan Organisasi Penyelenggara Pelayanan Publik. Untuk optimalisasi Pelayanan Publik dan penerapan Standar Pelayanan, perlu dilakukan pemantauan dan evaluasi pada tiap jenis layanan secara berkala paling sedikit 1 (satu) tahun sekali oleh Organisasi Penyelenggara Pelayanan Publik. Laporan hasil pemantauan dan evaluasi Standar Pelayanan digunakan sebagai bahan pemberian rekomendasi untuk penyempurnaan Standar Pelayanan pada unit Eselon I dan unit organisasi non Eselon yang berkedudukan di bawah dan bertanggungjawab kepada Menteri Keuangan \n \n
CATATAN:	\n \n Peraturan Menteri Keuangan (PMK) ini mulai berlaku pada tanggal 18 Mei 2021. \n Pada saat Peraturan Menteri ini mulai berlaku, Permenkeu RI 88/PMK.01/2013 tentang Penyusunan, Penetapan, dan Penerapan Standar Pelayanan di Lingkungan Kementerian Keuangan, dicabut dan dinyatakan tidak berlaku. \n Pada saat Peraturan Menteri ini mulai berlaku, Organisasi Penyelenggara Pelayanan Publik harus menyesuaikan Standar Pelayanan sesuai dengan Peraturan Menteri ini paling lambat 6 (enam) bulan terhitung sejak Peraturan Menteri ini berlaku. \n 28 HLM, Lampiran halaman 15 – 28. \n \n

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THE MINISTER OF FINANCE
REPUBLIC OF INDONESIA
COPY

REGULATION OF THE MINISTER OF FINANCE OF THE REPUBLIC OF INDONESIA
NUMBER 46 /PMK.01/2021
ON
SERVICE STANDARD GUIDELINES WITHIN THE MINISTRY OF
FINANCE

WITH THE BLESSINGS OF GOD ALMIGHTY

THE MINISTER OF FINANCE OF THE REPUBLIC OF INDONESIA,

Considering / Whereas :

that in order to organize effective and efficient public services in accordance with the scope of duties and functions and the principles of good governance, guidelines have been established on the preparation, stipulation, and application of service standards within the Ministry of Finance in the Regulation of the Minister of Finance Number 88/PMK.01/2013 on the Preparation, Stipulation, and Application of Service Standards within the Ministry of Finance;
that given the dynamics of public service delivery within the Ministry of Finance and referring to the Regulation of the Minister of State Apparatus

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